I'm Angry!
A fellow student told me this story: "The other day I got angry. It doesn't happen often. I was in a meeting with a client, and I guess she found one of my "hot buttons" in implying I had been untruthful. I didn't lose my temper, but even so, I felt my response was not demonstrating calmness: I was angry, and I found myself reacting "point by point" to the accusations. Of course this resolved nothing - it just made us all more tense. Thankfully we ran out of time and agreed to continue the discussion later. "In the meantime, I devoted some thought to what problems she might be having, that caused her to accuse me. I've often seen people in business situations express their frustration and anger toward vendors or their reports, when they're really upset about other things, like instability in the company or a difficult boss. I realized that this client had a lot going on. It may have been unfair that she took it out on me, but so be...